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Support and SLA

Free Tier

2M events per month, 60-day retention, one destination

LimitValue
Events per month2,000,000
Retention60 days
Seatsunlimited
Projects3
Destinations1 (a webhook or one catalog connector)
Deliveries per month100,000, delivery log 3 days, no replay
API tokens5
MCP queries per month10,000
Data regionUS (single region at launch)
Owned organizations1
Supportcommunity
Costfree

When you approach the limit

Usage is counted per organization and UTC month. At 80% and 100% of the quota a warning is recorded for the organization and shown with the usage bar in Settings → Billing.

When you exceed it

Reaching 100% starts a 7-day grace period: events keep being accepted so nothing is lost while you decide.

After the grace period ingest answers 429 Too Many Requests with a machine-readable body:

{"error":"quota_exceeded","message":"monthly event quota exceeded","org_uuid":"…","limit":5000000,"used":5000000}

Dashboards, analytics and exports keep working; only new events are refused. Ingest resumes when:

  • the next UTC month starts (the counter resets), or
  • the organization upgrades to a paid plan (entitlements apply within seconds).

Soft vs hard limits

  • Free: hard limit, ingest blocked after the grace period.
  • Pro, Growth, Scale, Enterprise: soft limit, extra events are paid with prepaid overage packs.

On this page

When you approach the limitWhen you exceed itSoft vs hard limits